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SHIPPING / DELIVERY
DELIVERY TIMES
keyboard_arrow_downWe are committed to processing your orders within 1 to 2 business days. However, during periods of high traffic, this time may be slightly extended, and we apologize in advance. Standard delivery times range from 7 to 12 days.
SHIPPING FEES
keyboard_arrow_downShipping is free from the amount indicated in your cart.
SHIPPING DESTINATIONS
keyboard_arrow_downWe ship worldwide. Some countries may not be eligible for our offers, and we apologize in advance.
INCORRECT OR CHANGED CONTACT DETAILS
keyboard_arrow_downWe would be grateful if you could contact us immediately at the contact email address located at the bottom of the site so we can modify your order in time. If the package has already been shipped, we will unfortunately not be able to make any changes. If the product is returned, we will contact you to decide on the next steps. Please note that shipping costs will not be refunded.
PACKAGE TRACKING
keyboard_arrow_downWe offer tracked shipping for every order. You can see the progress of your package directly on our "Track my order" page accessible from the site menu. Please note that tracking information may take 3 to 5 days to be updated in the system.
ORDER NOT DELIVERED AFTER 25 DAYS
keyboard_arrow_downIt may happen that your order takes longer than expected. Unfortunately, we do not have full control over the delivery process. Please contact us by email, and we will do our best to resolve the issue.
ORDER MARKED AS DELIVERED BUT NOT RECEIVED
keyboard_arrow_downIf your package has been marked as delivered but you have not received it, please first check with your neighbors.
If 3 business days have passed since your package was marked as delivered and you have not received your order, please contact us by email.
EXCHANGES / RETURNS
RETURN POLICY
keyboard_arrow_downWe have complete confidence in our products, which is why we offer a 14-day return period from the receipt of your order, with no risk to you! The merchandise simply must be unused, in its original condition and packaging.
DEFECTIVE OR DAMAGED PRODUCT
keyboard_arrow_downWe only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, you will need to send us an email including a photo or video of the item and let us know about your claim. We will then contact you to resolve the situation as quickly as possible.
MERCHANDISE REFUNDS
keyboard_arrow_downOnce your return has been inspected, we will contact you to process the refund. The refund will be made to the payment method used for your payment.
RETURN FORM
keyboard_arrow_downWe are very aware of the impact on our planet. As part of our ongoing sustainability efforts, we are making positive changes to help contribute to a better future. These changes include removing return slips and order invoices from packages.
You will see that there is no need to have these documents, as they can be sent by email.
It therefore makes sense not to include them. We always strive to do what is right and improve our impact on the world around us.
REFUND TO ANOTHER PAYMENT METHOD
keyboard_arrow_downNo, we can only process refunds to the original payment method. The only alternative is to offer gift cards (credit) for the full refund amount.
AFTER-SALES SERVICE TIME
keyboard_arrow_downOur after-sales service is committed to responding to your emails within 24 to 48 hours. However, please note that during busy periods, this wait may exceptionally extend to a maximum of one week.
SIZE / FIT
KNOW MY SIZE
keyboard_arrow_downWhen you buy clothing from us, it is important to find your size. That is why on each of our product pages you will find an easy-to-follow size guide that will show you where to measure. All you need is a tape measure!
If you have any other issues, please do not hesitate to contact us via our "Contact" page or simply send us an email to get help from one of our team members.
TAKING MEASUREMENTS
keyboard_arrow_downFor the bust measurement: position the tape measure at nipple level.
For the waist measurement: position the tape measure at the narrowest part of the torso.
For the hip measurement: position the tape measure at the widest part of the hips.
If you are between two sizes, choose the larger size for a more relaxed fit.
If you are unsure, contact us via our page or simply send us an email to get help from one of our support team members.
I ORDERED THE WRONG SIZE
keyboard_arrow_downYou bought a garment from us and it does not fit! Don't worry!
With us, exchanging your item is possible by reading our "Returns and Refunds Policy." With our money-back guarantee, you have 14 days to try on your clothes (except for certain items that cannot be returned).
❗️However, products intended for intimate use (underwear, ...) as well as products subject to an exclusive discount of at least -50% are non-refundable (only partial refunds or product exchanges may be made depending on the case)
To request a return or exchange, please first consult our "Return & Refund Policy" in the menu at the very bottom of the site. Then contact our support team, who will guide you through the process.
I AM BETWEEN 2 SIZES
keyboard_arrow_downIf you have measured yourself and find that you are between two sizes, always choose the larger size rather than the smaller one. Since our garments are made from a high-quality stretch fabric that hugs the silhouette, the larger size should provide you with a perfect fit and effective support.
If you have any other issues, feel free to contact us via our "Contact" page or simply send us an email to get help from one of our support team members.
CARING FOR CLOTHING
keyboard_arrow_downRead the care label: By doing so, you will avoid any washing, drying, or ironing mistakes at the wrong setting. Make sure you understand the meaning of the symbols.
As a general rule, follow these guidelines:
- Most of our sportswear is made from synthetic fibers such as nylon, elastane, and polyester. It is this type of material that gives our garments sufficient compression and some stretch. If washing is set to a high temperature, it may be damaged and shrink. Another advantage of washing at a low temperature is that it is sustainable; high temperatures waste a lot of energy!
- Wash garments with similar colors to avoid color transfer during washing, especially for dark-colored shapewear.
- Turn garments inside out (where applicable). Your garments will be cleaned better because sweat, dead skin cells, and bacteria build up and cause unpleasant odors.
- Do not bleach, tumble dry, iron, or dry clean. It is preferable to air-dry your shapewear to preserve its elasticity; otherwise, its lifespan will be reduced. This also helps reduce our greenhouse gas emissions!
ORDER
PLACE AN ORDER
keyboard_arrow_downTo successfully place an order on our site, all you need to do is:
1. Go to your favorite product.
2. Select the right color and the right size.
3. Check the ordered quantity.
4. Click the "ADD TO CART" button.
5. Review all items in your cart - if you are ready to complete your order, click "PROCEED TO CHECKOUT".
6. Complete your order by filling in all the necessary information on the checkout page: Customer details, shipping address, billing address, delivery method, payment information.
7. If you have a discount code, enter it at checkout.
8. Review your order once more, make sure you have the correct item(s) (chosen product(s), quantity, color, and size).
9. Click "Complete Order" to start the process of sending your parcel.
If you cannot find the answer to your question, contact us and we will be happy to help you.
ONLINE PAYMENT SECURITY
keyboard_arrow_downThe transmission of data is encrypted to ensure the security of your information. Your payment is processed by a certified security partner.
DISCOUNT CODE
keyboard_arrow_downDiscount codes are case sensitive (uppercase, lowercase, and spaces) and only one can be applied per purchase.
You can apply it during the checkout process, on the right side describing your order. There is a box indicating "discount code"... Once you have entered this code, click "Apply". Your total amount will be updated to reflect the discount.
ACCEPTED PAYMENT METHODS
keyboard_arrow_downWe accept credit or debit cards (VISA, Mastercard, American Express, and Maestro) as well as express payment options like Paypal, Shop Pay, Apple Pay, and Google Pay. Our base currency is €, so if you are purchasing from abroad, make sure you know the daily exchange rate of your currency at the time of the transaction.
Have you received a prepaid gift card? You can use it to pay for your order.
We also offer a later payment option through Klarna. Please note that these are NOT express payment options like the ones above; these later payment options are found at the end of the checkout process. This is the same page where you have the option to pay with a credit or debit card.
If you encounter any problems, you should contact your card provider or contact us.
If you cannot find the answer to your question, send us an email and we will be happy to help you.
CONFIRMATION EMAIL NOT RECEIVED
keyboard_arrow_downPlease check your spam folder before contacting us.
If the email still has not been received and you have waited more than 15 to 20 minutes after making the transaction, a member of the team will be happy to resend it to you.
ORDER PROCESSING TIMES
keyboard_arrow_downOrders are processed based on item availability as well as the availability of the sizes and colors you ordered.
During periods of high volume, product availability may change while your order is being processed.
Most orders placed from Monday to Thursday are processed and leave our warehouses within 1 to 2 business days.
Orders placed on Friday or during the weekend will be processed starting Monday and will leave our warehouses within 2 to 3 business days.
Please note that orders are not processed during public holidays.
OUT OF STOCK ITEM
keyboard_arrow_downDon't worry! Although we regularly restock our inventory, we may occasionally be out of stock. If this happens, send us an email and our support team will be able to tell you the date of our next product delivery.
PROMOTIONS
keyboard_arrow_downYou can stay up to date with our promotional offers by subscribing to our newsletter or by creating a customer account to receive emails from us.